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The following conversation is between Alice & Selina from the Sales Department. They have just finished attending a briefing with their Sales Manager about their new product, ‘Magic Hand Spray Sanitizer ABC: One & Only Killer of All Viruses, including COVID-19’.

Alice: Don’t you think that our new hand sanitizer is too good to be true

Selina: What do you mean?

Alice: Well, we claimed that the product can kill all types of bacteria and viruses, even COVID-19. We also claimed that the product can enhance human immunization. As far as I know, no vaccine is available yet and yet we have made such a claim. I don’t buy that. We have never tested the product in the lab. How can we claim such results?

Selina: You are thinking too much Jenny. It is not our position to educate them.

Alice: So, do you think they will believe all these?

Selina: I think we should leave it to the customers. The focus is to sell it, and you and I, we have to sell at least 10,000 units to achieve the target.

In your opinion, why does Selina decided to ‘leave it to the customers?’ (25 marks)

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