# Juan and Al were new employees at an upscale grocery store on Hennepin Ave. in Minneapolis....

###### Question:

Juan and Al were new employees at an upscale grocery store on Hennepin Ave. in Minneapolis. Both worked in the deli—they were among the 20 people who worked on the first shift. First shifters were a hearty group—they arrived at 5am to prepare, then sell, the foods that stocked the deli. Frank made daily food orders from local vendors, while Al other took take-out orders at the deli and arranged their delivery. Their manager, Lisa, noticed that there were a lot of mistakes and misunderstandings among the group; Frank often ordered the wrong food in wrong amounts, while Al missed deliveries because of back-ups. All of this was wearing on relationships and there was fighting among the group; Lisa needed to work on improving group dynamics. Name five activities that Lisa could do to improve the group dynamics among the deli’s first shift and name the concept or theory that Lisa would be demonstrating for each.

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