## Answers

1 |

True, If improvement in a performance measure on a balanced scorecard should lead to improvement in another performance measure, but does not, then management should reexamineits strategy |

Management should identify the reasons for the same and take necessray actions. |

2 |

True, The emphasis in the balanced scorecard is on improvement rather than meeting a preset standard. |

Balanced scorecard aims at continuous improvement by customer statisfaction |

3 |

True, A balanced scorecard is an integrated set of performance measures that should be designed to support management's strategy throughout the organization. |

It should be in line with the overall strategies of the organization. |

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