Nishimatsu's habit of chatting with flight attendants and working alongside them is one of the key characteristics that lead to a high-performing organization. Which is it? a. Willingness to delegate and empower b. Articulation of the business model c. Being well informed d. Astute use of power

Answer: a. Willingness to delegate and empower To delegate means to entrust your employees with really important tasks whose results really matter to the company.  Empowerment refers to the fact that you allow your employees to decide how to go about the task in order to achieve the results.  When we look at both these terms together, we understand that delegation also means that the responsibility of the task lies with the person who delegates. This person takes a hands-off approach to the task. They will give the authority to the employees, but are equally concerned about the results. So, they work alongside the employees, keep an eye on things and help the employees to arrive at the desired results.