# Because customers have different needs and expectations, the key to distributive fairness in service recovery is a. to listen to the customer. b. contact a supervisor quickly. c. estimate the damage. d. provide a fair solution. e. resolve the problem quickly.

###### Question:

Because customers have different needs and expectations, the key to distributive fairness in service recovery is
a. to listen to the customer.
b. contact a supervisor quickly.
c. estimate the damage.
d. provide a fair solution.
e. resolve the problem quickly.

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